Talk to a human (Pro)
On Pro, ask for a callback from a person within 1 working hour. On every other plan, the support assistant hands you over and tells you honestly how long it takes.
The support assistant handles most questions straight away. But sometimes you just want a person. Fair.
On Pro: request a callback
- Open Support in the sidebar.
- Choose Talk to a human.
- Choose a callback, and check the number we should call.
A person calls you back within 1 working hour. Pro also comes with a named specialist. Prefer writing? A person replies in the chat within 1 hour.
On Free, Plus and Family: ask for a person
- Open Support in the sidebar.
- Choose Talk to a human, or just type "I'd like to talk to a person".
- The assistant passes your question on, with everything you've already said, and tells you honestly when to expect a reply.
How fast that is depends on your plan. On Plus and Family a person replies within 4 hours, between 08:00 and 22:00, on Free within 1 working day. See Support response times per plan.
The person's reply comes in the same chat, and by email.
Without the app
Email support@aydria.com, or use the contact form. It all arrives in the same place, so you'll never be asked to start over.
Make it quick
- Mention the case it's about. Even better: start from the case itself.
- Say what you expected to happen, and what happened instead.
- Leave out passwords, PINs and other secrets. We'll never ask for them.
The AI is honest about being an AI
Aydria Support always says it's an AI assistant and never pretends otherwise. When a person takes over, you'll know.