Support response times per plan
Aydria Support answers straight away, any time. When you need a person, how fast one replies depends on your plan.
Open Support in the sidebar, or email support@aydria.com. Either way you start with Aydria Support, the support assistant. It's an AI, and it says so. It answers straight away, day and night, and costs 0 credits.
When a person takes over
| Plan | A person replies |
|---|---|
| Free | Within 1 working day |
| Plus | Within 4 hours, between 08:00 and 22:00 |
| Family | Within 4 hours, between 08:00 and 22:00 |
| Pro | Within 1 hour, with a callback if you prefer, from a named specialist |
Your own response time is always shown at the top of the Support screen.
What the assistant can do for you
It can see your plan, your credits and your case statuses. Never your secrets, and your memory only if you allow it for that question. It can:
- explain a charge,
- resend a receipt,
- refund credits for a step that clearly failed,
- pause a case,
- change your notification settings.
Everything it does is logged and shown to you in the chat.
Honest about waiting
When the assistant hands you over, it tells you the real wait, like: "I'm Aydria's support assistant, an AI. A person will take over within 4 hours." It never pretends to be a person, and it doesn't make up a time.
How to reach a person: Talk to a human.