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Money back

Double charge or wrong bill

Charged twice, or for something you never had? Aydria gets the bill corrected and chases the refund.

At a glance

Typical credits
250 credits by phone or 50 written
  • Up to 20 minutes of talking included. Hold time is free.
  • Up to 6 follow-ups included.
  • A formal complaint or ombudsman filing is 50 credits more, and only with your Yes.
Typical time
Usually 2–4 days
A planning estimate, not a promise. The company sets the pace; Aydria keeps chasing.
Start this case

You see the plan and the price before anything happens.

Failed case? Credits back, automatically.

What Aydria does

  1. Reads the bill (a photo is enough) and spots what’s off: the double debit, the wrong tariff, the month you already paid.
  2. Calls the company, gets through the phone menu, waits on hold for free and asks for a corrected bill and the money back.
  3. Checks that the refund really landed. If the company says no, it suggests a formal complaint, only with your Yes.

What you need

  • The bill, or a photo of it.
  • Your customer number. It stays in your vault; you give it from your device if they ask.
  • Roughly when it went wrong, if you know.

Tips that help

  • Add both debits if you can. Two dates and two amounts make it a short call.
  • Phone is fastest for billing errors. Written costs fewer credits and leaves a paper trail. Pick either.
  • Tell Aydria your rule, for example "hold out for the full amount once". It remembers it for next time.

How a case like this runs

Example

  1. 250 reserved

    You said Yes to the plan

  2. 0

    Called the energy company. Phone menu: pressed 3 → 1.

  3. 0 · hold

    On hold for 26 minutes

  4. −250

    Priya in billing confirmed the double charge and booked the refund

  5. Reference number received: EN-20931

  6. €61.20 landed in your account. Checked with your bank.

  7. Handled. €61.20 back.

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