Money back

A price increase you didn’t agree to

Aydria checks your contract, challenges the increase and asks for your old rate back.

Typical credits: 250 credits by phone; Up to 20 minutes of talking included. Hold time is free.
A formal complaint or ombudsman filing is 50 credits more, and only with your Yes.
Typical time: Usually 2–7 days; A planning estimate, not a promise. The company sets the pace; Aydria keeps chasing.

Start this case

You see the plan and the price before anything happens.

Failed case? Credits back, automatically.

What Aydria does

Checks your contract: is the price fixed, and what does it say about changes?
Calls the company to challenge the increase and ask for your old rate.
If they won’t budge, it lays out your options: accept, switch or cancel. Nothing happens until you pick one.

What you need

The letter or email announcing the new price.
Your contract, or roughly when you signed it.
Your customer number, from your vault.

Tips that help

Depending on the contract, an increase you didn’t agree to may let you cancel without a fee. Aydria checks before it calls.
Act before the new price starts. It’s easier to stop an increase than to get money back.
Tell Aydria your limit, for example "fine up to €2 a month more". It won’t accept anything without your Yes.

How a case like this runs

Example

Day 0 · 13:40250 reserved
You said Yes to the plan
Day 0 · 13:410
Checked your contract. The increase isn't in the terms you agreed to.
Day 0 · 13:440 · hold
On hold for 12 minutes
Day 0 · 13:56−250
Mo agreed: the old price stays until your contract ends
Day 2 · 16:20
Written confirmation received
Day 31 · 07:30
Next bill checked: old price
Day 31 · 07:30
Handled. You keep the old price.