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Money back

Insurance claim that’s stuck

Aydria calls the insurer, finds out what’s holding it up and pushes for a decision.

At a glance

Typical credits
250 credits by phone
  • Up to 20 minutes of talking included. Hold time is free.
  • A formal complaint or ombudsman filing is 50 credits more, and only with your Yes.
Typical time
Usually 5–21 days
A planning estimate, not a promise. The company sets the pace; Aydria keeps chasing.
Start this case

You see the plan and the price before anything happens.

Failed case? Credits back, automatically.

What Aydria does

  1. Calls the insurer, waits on hold for free and asks exactly where the claim is and what’s missing.
  2. Sends what they need, gets a decision date and follows up when that date passes.
  3. If the answer is no without a good reason, it helps you file a complaint with the insurer and then Kifid, with your Yes.

What you need

  • Your policy number and the claim number, from your vault.
  • What happened and when, in a sentence or two.
  • Any letters or emails the insurer already sent.

Tips that help

  • The claim number is the fastest way through. Find it in the first email from the insurer.
  • Keep receipts and photos together. Aydria attaches them to the case so nothing goes missing twice.
  • Health details stay in this case only. Aydria shares just what the insurer needs.

How a case like this runs

Example

  1. 250 reserved

    You said Yes to the plan

  2. 0

    Called the insurer. Phone menu: pressed 2 → 2.

  3. 0 · hold

    On hold for 31 minutes

  4. −250

    Ilse in claims found the claim stuck, waiting for the repair invoice

  5. Sent the repair invoice from your proof vault

  6. 0

    Followed up. The claim is with an assessor now.

  7. Claim approved: €480.00

  8. €480.00 landed in your account. Checked with your bank.

  9. Handled. €480.00 back.

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